Impressum:
Angaben gemäß § 5 TMG
Cornerstone meetings GmbH
Rohrbachstrasse 51
60389 Frankfurt am Main
Deutschland
Handelsregister:
HRB 84001
Registergericht: Amtsgericht Frankfurt am Main
Vertreten durch
Eva Hoffmann
Kontakt
Telefon: +49 69 255384650
E-Mail: info@cornerstone-meetings.de
Umsatzsteuer-ID
Umsatzsteuer-Identifikationsnummer gemäß § 27 a Umsatzsteuergesetz: VAT ID No: VAT ID No: DE261437825
Redaktionell Verantwortliche
Eva Hoffmann
c/ o cornerstone meetings GmbH
Rohrbachstrasse 51
60389 Frankfurt am Main
Deutschland
EU-Streitschlichtung
Die Europäische Kommission stellt eine Plattform zur Online-Streitbeilegung (OS) bereit:
https://ec.europa.eu/consumers/odr.
Unsere E-Mail-Adresse finden Sie oben im Impressum.
Verbraucherstreitbeilegung/Universalschlichtungsstelle
Wir sind nicht bereit oder verpflichtet, an Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle teilzunehmen.
Widerspruch gegen Werbe-E-Mails
Der Nutzung von im Rahmen der Impressumspflicht veröffentlichten Kontaktdaten zur Übersendung von nicht ausdrücklich angeforderter Werbung und Informationsmaterialien wird hiermit widersprochen. Die Betreiber der Seiten behalten sich ausdrücklich rechtliche Schritte im Falle der unverlangten Zusendung von Werbeinformationen, etwa durch Spam-E-Mails, vor.
Haftung für Inhalte
Als Diensteanbieter sind wir gemäß § 7 Abs.1 TMG für eigene Inhalte auf diesen Seiten nach den allgemeinen Gesetzen verantwortlich. Nach §§ 8 bis 10 TMG sind wir als Diensteanbieter jedoch nicht verpflichtet, übermittelte oder gespeicherte fremde Informationen zu überwachen oder nach Umständen zu forschen, die auf eine rechtswidrige Tätigkeit hinweisen. Verpflichtungen zur Entfernung oder Sperrung der Nutzung von Informationen nach den allgemeinen Gesetzen bleiben hiervon unberührt. Eine diesbezügliche Haftung ist jedoch erst ab dem Zeitpunkt der Kenntnis einer konkreten Rechtsverletzung möglich. Bei Bekanntwerden von entsprechenden Rechtsverletzungen werden wir diese Inhalte umgehend entfernen.
Haftung für Links
Unser Angebot enthält Links zu externen Websites Dritter, auf deren Inhalte wir keinen Einfluss haben. Deshalb können wir für diese fremden Inhalte auch keine Gewähr übernehmen. Für die Inhalte der verlinkten Seiten ist stets der jeweilige Anbieter oder Betreiber der Seiten verantwortlich. Die verlinkten
Seiten wurden zum Zeitpunkt der Verlinkung auf mögliche Rechtsverstöße überprüft. Rechtswidrige Inhalte waren zum Zeitpunkt der Verlinkung nicht erkennbar. Eine permanente inhaltliche Kontrolle der verlinkten Seiten ist jedoch ohne konkrete Anhaltspunkte einer Rechtsverletzung nicht zumutbar. Bei Bekanntwerden von Rechtsverletzungen werden wir derartige Links umgehend entfernen.
Urheberrecht
Die durch die Seitenbetreiber erstellten Inhalte und Werke auf diesen Seiten unterliegen dem deutschen Urheberrecht. Die Vervielfältigung, Bearbeitung, Verbreitung und jede Art der Verwertung außerhalb der Grenzen des Urheberrechtes bedürfen der schriftlichen Zustimmung des jeweiligen Autors bzw. Erstellers. Downloads und Kopien dieser Seite sind nur für den privaten, nicht kommerziellen Gebrauch gestattet. Soweit die Inhalte auf dieser Seite nicht vom Betreiber erstellt wurden, werden die Urheberrechte Dritter beachtet. Insbesondere werden Inhalte Dritter als solche gekennzeichnet. Sollten Sie trotzdem auf eine Urheberrechtsverletzung aufmerksam werden, bitten wir um einen entsprechenden Hinweis. Bei Bekanntwerden von Rechtsverletzungen werden wir derartige Inhalte umgehend entfernen.
General Terms and Conditions of Cornerstone meetings GmbH
Event management for Business Events
Status Feb 2025
1. Contracting Parties, scope of application and conclusion of contract
1.1 These General Terms and Conditions (“GTC”) shall apply in the version current at the time of conclusion of the contract to all business relationships of Cornerstone meetings GmbH, with registered office at Rohrbachstrasse 51, 60389 Frankfurt am Main and entered in the Commercial Register of the Local Court of Berlin (Charlottenburg) under HRB 149636 (“Cornerstone meetings”) with traders within the meaning of Section 14 of the German Civil Code (“BGB”) (“Customer”, Cornerstone meetings and Customer together also “Parties”), who make use of Cornerstone meetings’s services in the field of event management of Business Events, i.e. of events that can be attributed to the Customer’s commercial, business, craft or professional activity (“Business Events”). i.e. events that can be attributed to the commercial, business, craft or professional activity of the customer (“Business Events”).
1.2 Unless otherwise agreed, the GTC in the version valid at the time of the conclusion of the contract shall also apply to similar future contracts without Cornerstone meetings having to refer to them again in each individual case. In the event of significant changes to the GTC, these shall only become part of the contract insofar as Cornerstone meetings has referred to these changes at the time of the new conclusion of the contract. Deviating, conflicting or supplementary general terms and conditions of the customer, even if known, do not become part of the contract, unless their validity is expressly agreed to in writing. This also applies if Cornerstone meetings provides its service without reservation.
1.3 Individual agreements made with the customer in individual cases, including assurances, ancillary agreements and other supplementary and amendment agreements, take precedence over these GTC. Subject to proof to the contrary, a written contract or written confirmation from Cornerstone meetings shall be authoritative for the content of these agreements, unless another form is expressly stipulated in these GTC.
1.4 Regulations of the package travel contract do not apply (§ 651a para. 5 no. 3 BGB).
1.5 The type and scope of the contractual services requested by the customer as well as the prices result from the offer of Cornerstone meetings (also referred to as “budget”). All information provided by Cornerstone meetings in offers is subject to change and non-binding unless it is expressly marked as binding. Prices for services provided by service providers for which, in accordance with clause 2.3 contract brokerage is agreed, remain non-binding for Cornerstone meetings even after order confirmation, as the contractual relationship comes into force directly between the customer and the service provider. The customer’s order based on an offer from Cornerstone meetings represents a binding application by the customer to conclude a corresponding contract. After submitting an order to Cornerstone meetings by signing the offer, Cornerstone meetings sends the customer a countersigned offer in the event that this shall be accepted, whereby the contract for the contractual services is concluded.
2. Scope of services and provision of the contractual service
2.1 Depending on the subject of the order, Cornerstone meetings’s services include services in the area of planning, organising, implementing and accompanying Business Events. This also includes a calculation of the costs of the business event.
2.2 Cornerstone meetings provides its services according to the client’s specifications and coordinates closely with the client to ensure a successful event.
2.3 Depending on the type of service requested by the customer, it may make sense, with a view to the successful running of the business event, for individual services connected with the business event not to be provided by Cornerstone meetings but by separately commissioned service providers, for example in connection with the booking of hotels and restaurants, the transport of event participants, the provision of event staff, the catering of event participants, in the case of a sports offer or the offer of excursions for event participants (“third-party services”). Unless expressly agreed otherwise in the contract, the commissioning of third-party services shall be
• in the case of travel services within the meaning of § 25 German law on turnover tax (UStG) (above all hotel accommodation and transport) by means of brokerage of the service between the service provider and the customer (“contract brokerage”), whereby Cornerstone meetings concludes the contract with the service provider in the name of the customer if authorised to do so,
• otherwise by means of subcontracting through Cornerstone meetings (“subcontracting”).
2.4 Cornerstone meetings undertakes to conscientiously and carefully select and monitor the service providers in accordance with the duties of care of a prudent businessman. The customer may only object to the use of subcontractors for good cause. Insofar as external services are commissioned in the form of contract brokerage, Cornerstone meetings shall provide support with regard to the conclusion of the contract between the service provider and the customer, but shall not owe any success.
2.5 With regard to any cooperation with the authorities that may become necessary (obtaining permits, registrations, etc.), Cornerstone meetings will provide support to the customer, who bears responsibility for this. In addition, Cornerstone meetings undertakes to comply with the customer’s instructions regarding compliance with statutory or official regulations in connection with the implementation of the business event.
3. Services of the client, Obligations to Cooperate
3.1 A business event will only run as desired if the customer and Cornerstone meetings cooperate in the planning, implementation and organisation of the business event. The customer is therefore obliged to support Cornerstone meetings to a reasonable extent and to provide the support services requested by Cornerstone meetings at its own expense. In this context, the customer is also obliged to name a contact person for Cornerstone meetings in good time who will organise and coordinate the support services at the customer’s premises.
3.2 If third party services are required for the successful running of the business event in accordance with 2.3 to be provided by way of contract brokerage, the customer undertakes to conclude the contracts brokered by Cornerstone meetings, insofar as there are no justified reasons to the contrary. In the event that the customer sees justified reasons that stand in the way of concluding a contract with the arranged service provider, the customer shall inform Cornerstone meetings of this immediately in text form and, together with Cornerstone meetings, identify a suitable alternative service provider and then commission this.
3.3 Insofar as the customer provides Cornerstone meetings with information, documents or templates for use at the business event (this also includes templates for the use of the company logo), he assures that he is entitled to do so. The customer shall indemnify Cornerstone meetings against all claims in connection with the use of such information, documents or templates and shall grant Cornerstone meetings simple rights of use for the purpose of fulfilling the contract.
3.4 When providing Cornerstone meetings with information, documents or templates, the customer is obliged to comply with the legal requirements, including the data protection provisions of the GDPR, if this involves the processing of personal data. The customer will therefore only provide Cornerstone meetings with such data (e.g. data of guests at the business event) insofar as there is a legal basis for this.
3.5 The client shall be obliged to obtain in good time any permits required for the conduct of the business event which is the subject of an order and to ensure that statutory or official regulations in connection with the conduct of the business event (e.g. regulations for protection against the Corona virus, regulations in connection with photo or video recordings of participants, youth protection regulations, etc.) are complied with.
3.6 The customer undertakes to have event liability insurance for personal injury and property damage with an appropriate level of cover for each business event that is the subject of an order and to provide proof of this to Cornerstone meetings on request.
4. Dates, service changes and cancellations
4.1 Event management is characterised by the need for adaptability to changed framework conditions. Against this background, the parties shall notify each other without delay of any changes or deviations in individual services from the agreed content of an order which they wish to make after the conclusion of an order or which become necessary; the notification shall be made in text form if possible, but may also be made verbally if action is required at short notice. Insofar as the agreed content of the order is not or only insignificantly affected by the changes and the implementation of the change request is possible without or with only insignificant expenditure of time and money, the respective other party shall accept the change request, but may invoice the additional expenditure incurred by the change. If a change request leads to a significant change in the subject matter of an order (for example, a different form of event, rescheduling or a different group size), the parties shall negotiate the change in the respective order with the aim of implementing it with adjusted conditions, which shall be recorded in writing. In the event of a change request that is not within the sphere of Cornerstone meetings (this also includes official requirements), the customer’s obligation to pay the remuneration agreed for the original order and Cornerstone meetings’s obligation to fulfill the order shall remain in force until the parties have agreed in writing on a change to the order.
4.2 In the event of unforeseen events, in particular those of force majeure, Cornerstone meetings is entitled to interrupt and modify the order accordingly for the duration of the obstacle. Events are unforeseeable if they are beyond the control of Cornerstone meetings and their consequences could not have been avoided even if all reasonable precautions had been taken (“force majeure”; as an example, reference is made to the impracticability of events during the Corona pandemic, strikes, accidents, severe weather, etc.). In the event of a force majeure, the Parties shall endeavour to find an amicable solution. In the event that the duration of the force majeure exceeds six months, the parties shall each have a special right of termination in respect of the Order affected by the force majeure. The customer shall reimburse Cornerstone meetings for the costs and pay the remuneration that can be shown to have been incurred by Cornerstone meetings up to the time of the force majeure in connection with the implementation of the Order, as well as the costs incurred as a result of the force majeure in connection with the Order. If the order is implemented in a modified form or at a later date, this amount shall be credited against the agreed remuneration, unless it is a matter of force majeure-related additional costs.
4.3 Cornerstone meetings shall also endeavour to comply with the customer’s cancellation requests and to keep the resulting costs low. Unless otherwise stipulated in the respective budget, the following cancellation fees of the contractually agreed total remuneration apply to cancellations made in writing by the customer before the start of the business event (the date of receipt by Cornerstone meetings is decisive) or for other reasons that do not lie within the sphere of Cornerstone meetings (this also includes official requirements), which correspond to the damage to be expected in the normal course of events:
– 90 days 35%
– 50 days 50 %
– Up to 30 days 75%
– From 30 days 100 %
4.4 Cornerstone meetings reserves the right to demand higher compensation instead of the cancellation fees, insofar as Cornerstone meetings can prove that it has incurred higher expenses (e.g. due to higher cancellation fees of the subcontractors). In this case, Cornerstone meetings is obliged to specifically quantify and prove the compensation demanded, taking into account the expenses saved and any other use of the services.
4.5 The Customer shall be entitled, by submitting appropriate evidence of expenses saved by Cornerstone meetings, to claim compensation from Cornerstone meetings as set out in para. 4.2 by a payment reduced by the expenses saved. However, for all cancellations after the contract has been concluded, a fee of at least 8% of the contractually agreed total remuneration for processing the cancellation must be paid to Cornerstone meetings.
4.6 Unless otherwise agreed in writing, dates agreed in an order are not fixed dates but target dates. As soon as the parties foresee that a deadline will not be met, they shall inform each other and work together to ensure that the postponement has as little negative impact as possible on the business event.
5. Concept, presentation, copyright
5.1 All services provided by Cornerstone meetings in connection with an order (e.g. concepts, presentations, etc.) as well as individual parts thereof, remain the property of Cornerstone meetings. By paying the remuneration, the customer only acquires the right of use for the respective business event according to Cornerstone meetings’s instructions. Additions or changes to Cornerstone meetings’s services by the customer are only permitted with Cornerstone meetings’s express written consent.
5.2 The information, documents or templates of the customer provided to Cornerstone meetings as well as individual parts thereof shall remain the property of the customer. Cornerstone meetings only acquires the right of use for the respective business event according to the customer’s specifications. Additions or changes to the customer’s information, documents or templates by Cornerstone meetings are only permitted with the express written consent of the customer.
6. Remuneration and reimbursement of costs
6.1 Unless otherwise agreed in the respective order, the client shall remunerate the services of Cornerstone meetings according to time spent at the following daily rates
Project Manager € 560
Senior Project Manager € 800
Production Lead € 950
Creative Director € 800
Social Media Manager € 500
Performance Manger € 650
Graphic designer € 500
Developer € 900
and reimbursement of costs at Cornerstone meetings’s discretion, either in the amount of the costs calculated in the order or in the amount of the costs incurred, which Cornerstone meetings shall prove to the customer by means of suitable receipts.
6.2 Insofar as an external service is provided by subcontracting within the meaning of § 2.3 the customer shall reimburse the remuneration and costs incurred, at Cornerstone meetings’s discretion, either in the amount of the costs calculated in the order for the external service in question or in the amount of the costs incurred, which Cornerstone meetings shall prove to the customer by means of suitable receipts. Higher costs to be reimbursed by the customer may also arise from exchange rate fluctuations.
6.3 Insofar as an external service is provided through contract brokerage within the meaning of § 2.3 the costs calculated in the offer are non-binding. The Customer becomes the direct contractual partner of the service provider and pays the agreed remuneration to Cornerstone meetings, which forwards it to the service provider, or directly to the service provider at its discretion. For the agency service, Cornerstone meetings receives an agency fee of 20 %.
6.4 Cornerstone meetings services not defined in the order are only to be remunerated if this has been previously agreed with the customer in text form. If fixing the change of the order in text form does not make sense according to the circumstances – for example due to urgency because the need is only recognised during the implementation of the Business Event – the contract change can also be made orally as an exception.
6.5 Cornerstone meetings is entitled to charge additional expenses incurred due to the behaviour of the customer or the participants in the business event without prior notice over and above the agreed remuneration, e.g. a late fee due to the participants in a business event being late compared to the agreed times.
6.6 Any fees, public-law levies and other costs incurred, such as GEMA fees and other compensation under usage law, artists’ social insurance levies and customs costs, liability and other damage insurance, official registrations, energy, water and waste disposal costs, etc., shall be borne by the customer.
6.7 Travel expenses incurred by Cornerstone meetings in connection with the fulfillment of an order shall be invoiced according to expenditure and shall be reimbursed by the customer upon presentation of appropriate receipts. Flights up to 4 hours travel time shall be in economy class, rail travel in 2nd class. Journeys by car shall be charged at EUR 0.85 per kilometre.
6.8 All services provided by Cornerstone meetings are subject to the statutory value added tax, insofar as this is actually incurred and insofar as not otherwise stated.
7. Due date of remuneration, default, method of payment
7.1 The remuneration shall become due upon conclusion of the contract. Cornerstone meetings shall settle its services by means of ordinary invoices. Invoices shall be paid within the agreed time, at the latest, however, within 14 working days of receipt of the invoice by the customer without deduction, unless otherwise agreed in writing.
7.2 Cornerstone meetings is entitled to demand partial payments to cover its expenses and for external services by way of subcontracting, depending on the event phase. Unless otherwise agreed in writing, Cornerstone meetings will invoice the agreed remuneration as follows:
– Immediately after conclusion of the contract 75%
– 30 days before the start of the event 25%.
7.3 If the customer is in default of payment and a reasonable grace period set by Cornerstone meetings fails, Cornerstone meetings has the right to refuse its performance. Cornerstone meetings may demand interest on arrears amounting to nine percentage points above the base interest rate for the year. The right to assert a proven higher damage caused by default is reserved.
7.4 Payment shall be made in EURO (EUR) to the account of Cornerstone meetings specified in the service contract.
In the case of other payment methods, for example credit card, or in the case of bank charges levied, the customer must reimburse Cornerstone meetings separately for the additional costs incurred.
8. Warranty, liability, compensation
8.1 The client acknowledges that the evaluation of services in event management depends on the individual taste of each person and that the events carried out do not always appeal to all persons. This does not mean that Cornerstone meetings’s performance is deficient.
8.2 The liability of Cornerstone meetings, including its legal representatives and vicarious agents, is excluded, with the exception of
• for damages arising from injury to life, body or health that are based on a negligent breach of duty or an intentional or negligent breach of duty by a legal representative or vicarious agent,
• for damages arising from the culpable breach of a material contractual obligation (cardinal obligation),
• for other damages resulting from a grossly negligent breach of duty by Cornerstone meetings or its legal representative or vicarious agent.
8.3 Insofar as negligently a cardinal obligation in the sense of 8.1 is breached, the amount of liability shall be limited to the foreseeable damage typical for the contract, which shall not exceed the amount of the agreed remuneration for the respective Business Event that is the subject of an order. An essential contractual obligation includes such obligations that make the proper performance of the contract possible in the first place and on whose com-pliance the Parties may regularly rely.
8.4 Claims for damages against Cornerstone meetings are excluded in the event of a force majeure.
8.5 Indirect damage and consequential damage resulting from defects in the contractual service are also only eligible for compensation insofar as such damage is typically to be expected when the contractual service is used as intended. Insofar as Cornerstone meetings provides technical information or acts in an advisory capacity and this information or advice is not part of the contractually agreed scope of services owed by Cornerstone meetings, this is done free of charge and to the exclusion of contractual liability.
8.6 Cornerstone meetings is not liable for faults in the contractual services caused by errors on the part of the customer or the participants in the business event or for which Cornerstone meetings is not responsible, and indemnifies Cornerstone meetings against third-party claims in this connection.
8.7 The limitation period for liability claims of the customer against Cornerstone meetings is one year.
8.8 The customer is responsible as the organiser for the respective business event that is the subject of an order and indemnifies Cornerstone meetings against third-party claims in connection with the business event, insofar as Cornerstone meetings is not liable to the customer for this under this contract. This also applies to non-performance or poor performance of third-party services for which Cornerstone meetings is not responsible beyond its obligations under this contract and the respective order.
8.9 Participation in activities of event participants must be the responsibility of the client. Sports facilities, equipment and vehicles should be checked before use. Cornerstone meetings recommends taking out accident insurance.
9. Term, termination
9.1 Ordinary termination of a concluded contract is not possible for either party. However, reference is made to § 4.2.
9.2 The right to terminate for good cause remains unaffected.
9.3 If Cornerstone meetings justifiably terminates the contract for good cause, the customer shall be obliged to reimburse Cornerstone meetings for the costs and pay the remuneration that have demonstrably been incurred by Cornerstone meetings in connection with the implementation of the order up to the time of termination.
9.4 Notice of termination must be given in writing.
10. Confidentiality, references
10.1 In the course of the performance of this agreement, it may become necessary for the parties to disclose to each other information which was not previously known or readily available, either in its entirety or in its details, and which is therefore of commercial value and is therefore protected by appropriate confidentiality measures by the respective disclosing party (“confidential information”). Confidential information includes in particular,
• Trade secrets, know-how, inventions, business relationships, business strategies, business plans, financial plans, personnel matters, digitally embodied information (data),
• Any documents and information of the disclosing party which are the subject of technical and organisational confidentiality measures and are marked as confidential or are to be regarded as confidential according to the nature of the information or the circumstances of the transmission.
10.2 The parties undertake to
• not to exploit the mutually disclosed confidential information itself without the express written consent of the respective disclosing party; and
• to keep the confidential information strictly confidential and to use it only in connection with the purposes of this agreement.
10.3 The duty according to § 10.2 shall not apply if a party is obliged to disclose confidential information by statutory, official or judicial order. In this case, the party obliged to disclose shall inform the other party – to the extent permissible – thereof in writing without undue delay and shall limit the disclosure to what is absolutely necessary in accordance with the respective order.
10.4 The duty according to § 10.2 furthermore does not apply to information that was demonstrably known or generally accessible to the public or the receiving party prior to the communication or handover by the other party or becomes so at a later point in time with-out breach of a confidentiality obligation as well as to information that the receiving party has obtained itself without using or referring to the confidential information of the disclosing party or that is handed over or made accessible to the receiving party by an authorised third party without breach of a confidentiality obligation.
10.5 The foregoing obligations shall survive the performance of the assignment and/or termination of this agreement.
10.6 Cornerstone meetings is entitled to name the customer as a reference customer in its reference list as well as on the website and other advertising and information materials.
11. Assignment, set-off, right of retention
11.1 Neither party shall be entitled to assign its rights under the contract or an order in whole or in part to any third party without the prior written consent.
11.2 The customer is not entitled to offset against Cornerstone meetings’s claims unless the counter-claims have been legally established or are undisputed.
11.3 A right of retention may only be exercised if the counterclaim arises from the same contract.
12. Other provisions
12.1 Agreements which amend or supplement these GTC or an order must be in writing in order to be effective, unless a stricter form is required by mandatory law. This shall also apply to any amendment of this written form clause.
12.2 If the requirement of written declarations is agreed in this contract, transmission by telecommunication in accordance with § 127 para. 2 BGB (German Civil Code) shall be sufficient for this purpose. Excepted from this is the requirement of the written form in accordance with Sections 9.4 and 11.1 for which § 126 BGB is agreed.
13. Choice of law, place of jurisdiction, severabillity clause
13.1 This contract exclusively is subject to the law of the Federal Republic of Germany to the exclusion of the UN Sales Convention (UN Convention on Contracts for the International Sale of Goods of 11.04.1980).
13.2 The exclusive place of jurisdiction for disputes concerning rights and obligations arising from this contract, including its effectiveness, is, to the extent permitted by law, Berlin, Federal Republic of Germany.
13.3 The invalidity or unenforceability of one or more provisions of this contract shall not affect the validity of the remaining provisions of this contract. The same shall apply in the event that the contract does not contain a provision that is necessary in itself. Instead of the invalid or unenforceable provision or in order to fill the gap in the provision, the legally permissible and enforceable provision shall apply which, in the opinion of the Parties, comes closest in economic terms to the meaning and purpose of the invalid, unenforceable or missing provision. The Parties are obliged to confirm such a provision in due form, but at least in writing. It is the express intention of the Parties that this severability clause does not result in a mere reversal of the burden of proof, but that section 139 of the German Civil Code is waived altogether.
PLEASE READ THIS PRIVACY POLICY CAREFULLY
1. OUR PRIVACY STATEMENT
The protection of your personal data is of great importance to cornerstone meetings GmbH (“Company”), and its affiliates (Germany Insight). This privacy policy (the “Privacy Policy”) therefore intends to inform you about how the Company, a German company active in the provision of travel services, acting as data controller, collect and processes your personal data that you submit or disclose to us. We also act as data processor when we process your personal data received or obtained through third-parties. We process this personal data in accordance with the applicable EU and Member State regulations on data protection, in particular, the General Data Protection Regulation No 2016/679 (the “GDPR”). We encourage you to read this Privacy Policy carefully. If you do not wish your personal data to be used by us as set out in this Privacy Policy, please do not provide us with your personal data. Please note that in such a case, we may not be able to provide you with our services, you may not have access to and/or be able to use some features of the Website, and your customer experience may be impacted. If you have any queries or comments relating to this Privacy Policy, please contact info@cornerstone-meetings.de
2. HOW DO WE USE YOUR PERSONAL DATA?
We will always process your personal data based on one of the legal basis provided for in the GDPR (Articles 6 and 7). In addition, we will always process your sensitive personal data, for example, concerning your trade union membership, religious views, or health condition, in accordance with the special rules provided for in the GDPR (Articles 9 and 10). These purposes include:
a. Fulfilling the contract with you and legal obligations (Articles 6(1)(b) and (c) of the General Data Protection Regulation (“GDPR”): In order for you to travel abroad, it may be mandatory as required by government authorities at the point of departure and/or destination to disclose and process your personal data for immigration, border control and/or any other purposes. Also may we need to provide airlines/accommodation providers with your name, passport number, contact details, and other related information in accordance with their terms and conditions. If you do not provide us with this personal data, we might not be able to offer our services to you.
b. Fulfilling your and our legitimate interests (Article 6(1)(f) of the GDPR): Where it is in both your and our benefit that we further process your personal data as part of our business administration, maintaining service quality, customer care, business management, risk assessment/management, security, and operation purposes.
c. Consent: For marketing purposes and other similar data processes that may require your authorization for their processing (Article 6(1)(a) of the GDPR). We will usually inform you before collecting your data if we intend to use your data for such purposes or if we intend to disclose your personal data to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we used to collect your data.
d. Explicit consent (Article 9(2)(a) of the GDPR): Information which is considered to be ‘sensitive personal data’ under the GDPR. This personal data might include information necessary to arrange bookings and travel plans, including your allergies, disabilities, and other relevant health information. We collect it to provide you with our services, cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data on the condition that we have your positive consent.
We will process your data for these specified, explicit and legitimate purposes, and will not further process the data in a way that is incompatible with these purposes. If we intend to process personal data originally collected for one purpose in order to attain other objectives or purposes, we will ensure that you are informed of this. We will keep your personal data for as long as it is necessary for us to comply with our legal obligations, to ensure that we provide an adequate service, and to support our business activities (Article 5 and 25(2) GDPR).
3. WHAT TYPES OF PERSONAL DATA DO WE USE?
For the purposes specified under this Privacy Policy, we will process the personal data specified above and other personal data as specified to you in our specific information notices. We can obtain such personal data either directly from you when you decide to communicate such data to us (i.e., when you fill in forms or provide it to us by e-mail) or indirectly (when you provide us the information via a third party, like a travel agent). We ensure that the personal data processed is adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed.
4. HOW DO WE SHARE YOUR PERSONAL DATA?
We may share your personal data with third parties in accordance with the GDPR. Where we share your data with a data processor, we will put the appropriate legal framework in place in order to cover such transfer and processing (Articles 26, 28 and 29). Furthermore, where we share your data with any entity outside the EEA, we will put appropriate legal frameworks in place, notably controller-to-controller (2004/915/EC) and controller-to-processor (2010/87/EU) Standard Contract Clauses approved by the European Commission, in order to cover such transfers (Articles 44 ff. GDPR).
Strategic Partners: Your personal data may be transferred to, stored, and further processed by strategic partners that work with us to provide our products and services or help us market to customers. Your personal data will only be shared by us with these companies in order to provide or improve our products, services and advertising, as appropriate. If necessary, consent will be requested from you.
Service Providers: We share your personal data with companies which provide services on our behalf, such as hosting, maintenance, support services, email services, marketing, auditing, fulfilling your orders, processing payments, data analytics, providing customer service, and conducting customer research and satisfaction surveys.
Corporate Affiliates and Corporate Business Transactions: We may share your personal data with all Company’s affiliates. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party.
Legal Compliance and Security: It may be necessary for us – by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence – to disclose your personal data. We may also disclose your personal data if we determine that, due to purposes of national security, law enforcement, or other issues of public importance, the disclosure is necessary or appropriate. We may also disclose your personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.
Data Transfers: Such disclosures may involve transferring your personal data out of the European Union, such as the United States, Japan, Singapore and India. Such transfer may take place for the purposes of providing you customer services, executing your reservation with suppliers (e.g., airlines, hotels), and providing you with services at your place of destination. For each of these transfers, we make sure that we provide an adequate level of protection to the data transferred, in particular by entering into standard contract clauses as defined by the European Commission decisions 2001/497/EC, 2002/16/EC, 2004/915/EC and 2010/87/EU. We will not use your personal data for online marketing purposes unless you are our customer, or you have expressly consented to such use of your personal data. You can change your marketing preferences at any time by contacting us as detailed below.
5. OUR RECORDS OF DATA PROCESSES
We handle records of all processing of personal data in accordance with the obligations established by the GDPR (Article 30), both where we might act as a controller or as a processor. In these records, we reflect all the information necessary in order to comply with the GDPR and cooperate with the supervisory authorities as required (Article 31).
6. SECURITY MEASURES
We process your personal data in a manner that ensures their appropriate security, including protection against unauthorised or unlawful processing, accidental loss, destruction or damage. We use appropriate technical or organisational measures to achieve this level of protection (Article 25(1) and 32 GDPR). We will retain your personal data for as long as it is necessary to fulfil the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.
7. NOTIFICATION OF DATA BREACHES TO THE COMPETENT SUPERVISORY AUTHORITIES
In case of breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed, we have the mechanisms and policies in place in order to identify it and assess it promptly. Depending on the outcome of our assessment, we will make the requisite notifications to the supervisory authorities and communications to the affected data subjects, which might include you (Articles 33 and 34 GDPR).
8. PROCESSING LIKELY TO RESULT IN HIGH RISK TO YOUR RIGHTS AND FREEDOMS
We have mechanisms and policies in place in order to identify data processing activities that may result in high risk to your rights and freedoms (Article 35 of the GDPR). If any such data processing activity is identified, we will assess it internally and either stop it or ensure that the processing is compliant with the GDPR or that appropriate technical and organisational safeguards are in place in order to proceed with it. In case of doubt, we will contact the competent Data Protection Supervisory Authority in order to obtain their advice and recommendations (Article 36 GDPR).
9. YOUR RIGHTS
You have the following rights regarding personal data collected and processed by us.
· Information regarding your data processing: You have the right to obtain from us all the requisite information regarding our data processing activities that concern you (Articles 13 and 14 GDPR).
· Access to personal data: You have the right to obtain from us confirmation as to whether or not personal data concerning you are being processed, and, where that is the case, access to the personal data and certain related information (Article 15 GDPR).
· Rectification or erasure of personal data: You have the right to obtain from us the rectification of inaccurate personal data concerning you without undue delay, and to complete any incomplete personal data (Article 15 GDPR). You may also have the right to obtain from us the erasure of personal data concerning you without undue delay, when certain legal conditions apply (Article 17 GDPR).
· Restriction on processing of personal data: You may have the right to obtain from us the restriction of processing of personal data, when certain legal conditions are met (Article 18 GDPR).
· Object to processing of personal data: You may have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you, when certain legal conditions are met (Article 21 GDPR).
· Data portability of personal data: You may have the right to receive your personal data in a structured, commonly used and machine-readable format, and have the right to transmit those data to another controller without our hindrance, when certain conditions are met (Article 20 GDPR).
· Not to be subject to automated decision-making: You may have the right not to be subject to automated decision-making (including profiling) based on the processing of your personal data, insofar as this produces legal or similar effects on you, when certain conditions are met (Article 22 GDPR).
If you intend to exercise such rights, please refer to the contact section below. If you are not satisfied with the way in which we have proceeded with any request, or if you have any complaint regarding the way in which we process your personal data, you may lodge a complaint with a Data Protection Supervisory Authority.
10. CHILDREN
Our products and services are primarily directed at adult customers. However, we may knowingly collect and process personal data on children under sixteen (16). On these occasions, we will take account of this event when processing the personal data of children and implementing the legal basis for such processing. For example, where the processing of personal data of children is based on their consent, we will seek the consent of parents, tutors, or other adults holding parental responsibility over children.
11. LINKS TO OTHER SITES
We may propose hypertext links from the Website to third-party websites or Internet sources. We do not control and cannot be held liable for third parties’ privacy practices and content. Please read carefully their privacy policies to find out how they collect and process your personal data.
12. UPDATES TO PRIVACY POLICY
We may revise or update this Privacy Policy from time to time. Any changes to this Privacy Policy will become effective upon issuing of the revised Privacy Policy. If we make changes which we believe are significant, we will inform you through the Website to the extent possible and seek your consent where applicable.
CONTACT
For any questions or requests relating to this Privacy Policy, you can contact us by email info@cornerstone-meetings.de. The contact details of the Data Protection Officer are as follows:
Cornerstone Meetings GmbH
Rohrbachstrasse 51
60389 Frankfurt am Main
Germany
T.: 0049 69 255384650
info@cornerstone-meetings.de
